Terms and Conditions of Use

Welcome to the website http://www.teoxane.it/

The website Teoxane.com (hereinafter the “Site”) is owned by the company Teoxane SA, with registered office at Rue de Lyon, 105 in Geneva, registered with the Geneva Companies Register under number CH-660-1948003-8 and VAT number CHE-110.245.638, which produces biomedical products including a series of implants based on hyaluronic acid intended for use as dermal fillers and moisturisers, administered by intradermal and subcutaneous injection

Please read the Terms and Conditions carefully before utilising the Site. As you continue to navigate and adhere to the service proposals contained in the various parts of the Site (such as, but not limited to, registration, newsletter subscription, filling out forms to request information and/or order products, etc.), this general processing information as well as any specific information related to processing for different and specific purposes is considered acquired, and you express your consent to the processing. It should be noted that consent is valid only if given by an adult or minor who is 14 years of age or older.

Otherwise Teoxane SA does not authorise you to utilise the Site. It is therefore the sole responsibility of each individual user to review these terms and conditions.

Teoxane SA operates this Site and reserves the right, at its sole discretion, to modify, suspend or cancel, freely and without notice, any terms, conditions or content of this Site. We therefore encourage you to regularly review this information

The information provided on this Site, which you must understand and accept as indicative and not exhaustive, is intended for everyone: the consumer public as well as healthcare professionals. It is hereby understood that the information available is intended to improve, but not replace, the relationship between the patient and the physician.

Limitation of Liability

TEOXANE SA shall make all reasonable efforts to ensure that the information provided through this Site is accurate and up-to-date, but does not in any way guarantee its accuracy or completeness or suitability for any particular purpose and/or use. Accordingly, Teoxane SA is not liable for any damages resulting from the use of the information contained on the Site, except in cases of wilful misconduct or gross negligence by Teoxane SA. Therefore, no liability is assumed by Teoxane SA in relation to:

• the content of anything published on the Site, any inconsistencies, inaccuracies or omissions relating to the information provided and the way in which it may be used;

• any damages, losses, and impairment arising from fraudulent intrusions by third parties that lead to the modification of the information or materials provided on the Site;

• in general, any damage, direct or indirect, regardless of its cause, origin, nature or consequence, even if Teoxane SA was aware of the possibility of the occurrence of such damage, deriving: (I) from access to the Site, from the inability or inability to access it (II) from the transmission on your processor of any damage or virus that may infect the IT system or of any harmful content originating from third parties (III) from the reliance placed in the information provided directly or indirectly by the Site.

The content/materials on the Site and on the sites referred to on it are provided “as is”, without any guarantee whatsoever, whether express or implied. Therefore, Teoxane SA does not warrant, either expressly or implicitly, that the content on the Site may be suitable for any particular purpose and/or use.

Legal notices

The Director of publication is Ms. Valérie Taupin.

Site hosting is provided by:

Salesforce Inc.

Salesforce 60 R801, North Dock, Dublin, Ireland

Intellectual Property and Trademarks

The Site and all its (partial) content, (including trademarks, logos and domain names appearing on the Site) are protected by intellectual property laws and (I) are owned by Teoxane SA or its subsidiaries or (II) licensed to Teoxane SA by its respective owners. The use on the site of additional brands not directly belonging to Teoxane SA has been authorised in advance by the legitimate owners. All rights are reserved.

All logos and trade names that distinguish the various products appearing on this Site, even if they appear in large format, in italics or with the trademark symbol, are trademarks of Teoxane SA. This Site may also contain or refer to patents, proprietary information, technologies, products, processes or other proprietary rights of Teoxane SA and/or other parties. It is strictly forbidden to use these trademarks, distinctive signs, patents, trade secrets, technologies, products, processes and other proprietary rights of Teoxane SA and/or other parties.

In addition to the above, the reproduction, even partial, of the contents of this Site in any form, including page layout, the creation of any derivative work based on this Site and/or its content, the inclusion on other websites, including through electronic retrieval systems or publications, is prohibited. You may not, in any event, copy, modify, upload, download, transmit, reproduce, publish, republish or distribute in any way the content of this Site, including text, images, diagrams, recordings, audio and video material, for whatever purpose, without the prior written permission of Teoxane SA. No link to this Site may be included on any other website without the prior written permission of Teoxane SA.

This Site uses cookies in order to facilitate browsing. If you continue to browse our Site, you accept these cookies. We encourage you to find out how to use them and how to change your settings.

Cookies are small text files that are placed on your computer by the Sites you visit. They are widely used to make Sites work or work more efficiently, in addition to providing information to Site owners. The cookies used on this Site are necessary to offer and improve our value-added products and services. Cookies are not shared with third parties.

Cookies are used to collect information about how visitors use our Site. We use the information to compile reports and to help us improve the Site. Cookies collect information in an anonymous form, including the number of visitors to the Site, where the visitors are from and the pages they visit.

Here you can find Google’s privacy policy:

http://www.google.com/analytics/learn/privacy.html

You can block the use of cookies or remove cookies already installed on your browser. Please note that disabling cookies may prevent access to certain features of our Site and other websites.

You can set your browser to allow you to accept or reject all cookies, to be notified when a cookie is released, to verify its validity, duration and content, and to delete cookies periodically.

You can also type “cookies” in the help section of your browser to access installation instructions.

To find out how to manage cookies in your mobile browser, please consult your device manual.

For more information about cookies, including how they are installed and how you can manage and delete them, please visit www.allaboutcookies.org

Links to Other Sites

This Site may contain links, links, and website content operated by third parties. These third-party sites, which you can access by activating the link and leaving this Site, are not under the control of Teoxane SA, which, therefore, is not responsible for the content on these sites, nor can it guarantee their correct functioning in any way. The inclusion of any link, which is provided as a simple service for users, does not imply any endorsement of the content on the aforementioned linked sites by Teoxane SA, nor any waiver of these Terms of Use. You are therefore required to familiarise yourself with and comply with the applicable terms and conditions of use of these third-party sites, assuming full responsibility for the use thereof. In particular, the indication of the links does not imply any type of approval or sharing of responsibility on the part of Teoxane SA in relation to the legitimacy, completeness and correctness of the information contained on the specified sites.

Therefore, Teoxane shall not be liable, under any circumstances, for damages, losses, or impairment of any kind arising from your access to these third-party sites, or as a result of the use of anything published therein, including with regard to the infringement of intellectual property rights. No liability can be assumed by Teoxane SA also with regard to the protection of the personal data provided by users when visiting these sites, as these sites are not governed by the Teoxane SA Privacy Policy. Therefore, you should be careful and familiarise yourself with the specific Privacy Policy applicable to the third party site.

Product Information

The information contained and disclosed on the Site may contain direct or indirect references to Teoxane SA products, programmes and services that are not proposed or available in certain countries or regions or that may be offered under another brand, and which may be subject to different rules and conditions of use depending on the country. These references do not imply any intention on the part of Teoxane SA to sell these products, programmes or services in your country. You should consult your local Teoxane SA branch or your Teoxane SA business partner for any information regarding the products, programmes, and services available in your region / country.

None of the information on this Site is intended as medical advice and/or a recommendation on the basis of which a particular choice should be made. Medical advice may only be given by qualified medical personnel.

Following consultation of this Site, data relating to identifiable or identified natural persons may be processed. With reference to any such data processing, the following information is provided, also pursuant to Art. 13 of the European General Data Protection Regulation (EU Regulation 2016/679): the validity of this information is not meant to apply to any other external websites consulted by you through links on this Site.

Most of our services do not require any form of registration, allowing you to visit our Site without telling us who you are. However, some services offered by the Site may require you to provide personal identification data (such as your name, address, email, country of residence, occupation – for example if you are a Doctor who requests information about our products – login and account information) by filling in the appropriate templates or forms provided. The optional, explicit and voluntary sending of an e-mail to the addresses indicated on this Site also entails the subsequent acquisition of the sender’s address, which is necessary to respond to requests, as well as any other personal data entered in the message.

Specific information can be found or viewed in the relevant sections of the Site for particular services on demand and subject, where appropriate, to the consent of the data subject.

The data controller is Teoxane Italia S.r.l. 40121 (Tax ID and VAT number 03221631207), with its registered office in Bologna, Piazza dei Martiri 1943-1945, No. 5, 40121, (Tel. 051-0490228).Internal contact person for the processing of personal data is Piero Bonacorsi (email:privacy-it@teoxane.com) whom you may contact for more information on the processing of your personal data or to exercise your rights as specified below.

The joint data controller of your data is TEOXANE SA, a Swiss company, located at 105 rue de Lyon, which you can also contact by sending an email to dataprotection@teoxane.com

The Teoxane SA Group of Companies has appointed a Group DPO responsible for overseeing the issues relating to Data Protection and control functions; the contact details of the DPO are as follows: dataprotection@teoxane.com

Purpose of the processing and optional provision of data.

You are free to provide your personal data through the use of the appropriate forms and templates on the Site to request information material or other communications and, more generally, for the purposes indicated in the specific information sheets. Failure to provide such data may result in the impossibility of fulfilling your request.

Modality of processing.

The data, organised in registers and/or electronic databases, are processed through the use of manual, computer and electronic tools and with suitable organisational procedures and measures to ensure their security and confidentiality in compliance with the principles set out in EU Regulation 2016/679 and the purposes indicated above.

Transfer to third parties and disclosure of data.

Subject to legal obligations, personal data provided by data subjects may be shared with:

• Individuals, employees and/or collaborators of the Controller who, within the scope of their duties, have been appointed and authorised to process this information;

• Companies belonging to the same Teoxane SA Group, subsidiaries and parent companies, who may act as joint controllers or processors (depending on the nature of the processing) and who provide, by way of mere example, IT services, system management, and archiving services;

• Third party companies that Teoxane Italia S.p.A. uses in the performance of its activities, where necessary for the purposes referred to in this policy, which process the data in their capacity as external Data Processors (for example: transport and shipping companies for the sending or receiving of the products and/or materials requested; external marketing management companies appointed by the Company; natural and/or legal persons supplying goods and/or services);

• commercial advisers for administrative and accounting purposes, as well as legal advisers for the management of any litigation and, in general, all persons, entities and bodies to whom access to this information is granted pursuant to regulatory and/or judicial measures (e.g. supervisory bodies, judicial authorities, etc.).

Teoxane operates internationally and the data may also be transferred to countries outside the European Union, including Switzerland. All companies belonging to the Teoxane SA Group, regardless of where personal data are processed and/or the country in which the servers are located, have applied the same protection rules provided for by EU Regulation 2016/968. Teoxane SA has adopted Binding Corporate Rules in accordance with the provisions of Art. 47 of the GDPR that protect information within the Teoxane SA intragroup context.

Retention Period.

The personal data collected will be stored and processed for as long as reasonably necessary to achieve the purposes of the processing and in any case in compliance with the prescribed terms imposed by law.

In the case of data processed for the marketing purposes referred to in letter b), the processing will be carried out until the Customer withdraws his/her consent.

Rights of the Data Subject pursuant to Articles 15-22 of Reg. UE 2016/679.

At any time, the data subject may exercise his/her rights with regard to the Data Controller and which are listed below:

1. right of access: the data subject has the right to obtain confirmation of whether or not personal data concerning him/her is being processed and, in that case, to request and obtain access to the data and information concerning the processing;

2. right of rectification: the data subject has the right to obtain the rectification of inaccurate personal data concerning him/her without undue delay, or the integration of incomplete personal data, including by providing a supplementary declaration;

3. right to erasure: the data subject has the right to obtain at any time, the erasure, without undue delay, of data concerning him/her;

4. right to restriction: the data subject has the right to obtain the restriction of the processing of the data concerning him/her where he/she disputes the accuracy of such data, for the period necessary for the data controller to verify the accuracy of the personal data or, in the event of unlawfulness of the processing, where the data subject objects to the deletion;

5. right to portability: the data subject has the right to receive the data that concern him/her in a structured, commonly used and machine-readable format, to transmit them to another controller without hindrance from the controller who provided it or to request and obtain the transmission of the data by the controller to another controller, if technically possible;

6. right to object: the data subject has the right to object, in whole or in part, for reasons related to his/her particular situation, to the processing of data concerning him/her, even if they are relevant for the purpose of the collection; similarly, he/she has the right to object to the processing of data for direct marketing purposes, including profiling;

To exercise your rights, you can submit a simple request:

• via email: privacy-it@teoxane.com

• by post to Teoxane Italia S.r.l., Piazza dei Martiri 1943-1945, No. 5, 40121, Bologna.

The data subject may at any time withdraw his/her consent to the processing of their data by sending an email to privacy-it@teoxane.com.

If you believe that the processing carried out on data concerning you violates the data protection legislation, you have the right to lodge a complaint with the Italian Data Protection Authority, with registered office in Rome, 00186, Piazza di Montecitorio no. 121 (www.garanteprivacy.it).

This privacy notice may be updated at any time. We therefore recommend that you periodically review the Privacy Policy.Jurisdiction and applicability of the law

This Site and its content are governed by Italian law. Any disputes, claims and causes of action arising out of or in connection with the use of the Site and its content shall be subject to the jurisdiction of the Italian courts.